Shipping & Terms

Purchasing Security
To ensure security we accept credit card payments via Paypal, or direct credit to our Bank Account, or eftpos or cash if collecting direct.

Pricing 
All prices are displayed in New Zealand Dollars (NZ$) and include GST (15%). Online prices and offers may differ from prices and promotions available in store.


Delivery Costs
The cost of delivery is estimated cost at the online checkout depending on the size & price of stock selected and the delivery destination. Proceeding to checkout to find out the delivery cost of an order does not obligate you to proceed with the order. Large trees (pot sizes 17L and larger) are sometimes too large to be sent via couriers, however can usually be trucked by a specialist transport company. This may incur extra charges on top of the freight charged at checkout. If this is the case we will contact you before processing your order and issue a refund if you do not wish to proceed. If you are ordering larger trees please feel free to contact us regarding freight options.

Delivery Destination
Kaipara Coast Plant Centre Ltd will courier throughout NZ, however we cannot send overseas. Orders are normally dispatched on Tuesdays and Wednesdays. Please ensure delivery details are clear and accurate and where appropriate provide any delivery instructions. This is especially important for the speedy delivery of live plants.

Refund/Replacement Policy 
We offer a 30 day full replacement guarantee on all plants. We recommend if you are not sure if the plants you have selected are suitable for your site to contact us for advice prior to planting.  If the plants or goods you have ordered are for some reason not available we will promptly refund the difference owing.

Stock Quality and Supply
Due to the seasonal nature of plants and various in store promotions,  not all the plants available through our website are available for purchase in store at  Kaipara Coast Plant Centre at all times. On placement of your order we will confirm your order, and let you know when the items will be dispatched. 

Privacy 
We take your privacy seriously. We will not sell, trade or share your contact information with anyone. At the time of purchasing you can elect whether or not to receive any further communications from us.